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- Benchmarking in tourism and hospitality industries : the selection of benchmarking partners / Karl W. W?ber, Institute for Tourism and Leisure Studies, Vienna University of Economics and Business Administration.. Wallingford, Oxfordshire, UK : CABI, 2002. ?002 . 1 online resource (xiii, 261 pages)
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- Managing tourism and hospitality services : theory and international applications / edited by Bruce Prideaux, Gianna Moscardo, Eric Laws.. Wallingford, Oxfordshire, UK : CABI, 2006. ?006 . 1 online resource (xvii, 337 pages)
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