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- Consumer psychology of tourism, hospitality and leisure. Volume 2 / edited by J.A. Mazanec, G.I. Crouch, J.R. Brent Ritchie, A.G. Woodside.. Wallingford, Oxfordshire, UK : CABI, 2001. ?001 . 1 online resource (xii, 351 pages)
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- Improving tourism and hospitality services / Eric Laws.. Wallingford, Oxfordshire, UK : CABI, 2004. ?004 . 1 online resource (xviii, 203 pages)
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- Service quality in leisure and tourism / Christine Williams, Department of Tourism and Leisure Management, University of Central Lancashire, Preston, UK and John Buswell, Faculty of Environment and Leisure, University of Gloucestershire, Cheltenham, UK.. Wallingford, Oxfordshire, UK : CABI, 2003. ?003 . 1 online resource (ix, 230 pages)
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