Communication Excellence [electronic resource] : How to Develop, Manage and Lead Exceptional Communications / by Ralph Tench, Dejan Verčič, Ansgar Zerfass, Ángeles Moreno, Piet Verhoeven..    Springer eBooks.  Cham : Springer International Publishing : Imprint: Palgrave Macmillan, 2017. . XXXII, 215 p. 47 illus.
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