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Service quality management in hospitality, tourism, and leisure
Title statement Service quality management in hospitality, tourism, and leisure / editors Jay Kandampully, Connie Mok, Beverley Sparks Issue data New York ; London ; The Haworth Hospitality Press, c2001 Phys.des. xvii, 339 s. : il. ISBN 0789011417 Note Lit. na konci kap. Rejstř. Another responsib. Kandampully, Jay (editor) Mok, Connie (editor) Sparks, Beverley A. (editor) Subj. Headings volný čas leisure * hotely hotels * strategický marketing strategic marketing * cestovní ruch tourism * doprovodné služby customer services * management management * management času time management * management jakosti quality control UDC 65.01:379.8 , 005.962.11 , 364.23 , 656.07 , 658.562 , 658.8:005.21 Country Velká Británie ; Spojené státy americké Language angličtina Document kind Books 
book
Call number Barcode Location Sublocation Info 6707 (FTK) 3132013372 FTK FTK, volný výběr Date due 30 days
Number of the records: 1