Consumer psychology of tourism, hospitality and leisure

This book focuses on consumer behaviour in the context of tourism, hospitality and leisure. It comprises of 8 parts that discuss: attitudes, emotions and information processing; motivation and learning; consumption systems; decision and choice; experience and satisfaction; market segmentation; attraction and loyalty; and image and interpretation. The book consists of 26 chapters and is indexed.

Building Foundations for Understanding the Consumer Psychology of Tourism, Hospitality and Leisure / Geoffrey I. Crouch, Richard R. Perdue, Harry J.P. Timmermans and Muzaffer Uysal -- Profiling the One- and Two-star Hotel Guests for Targeted Segmentation Action : a Descriptive Investigation of Risk Perceptions, Expectations, Disappointments and Information Processing Tendencies / Sara Dolni?ar -- The Influence of Consumers' Emotions on their Service Product Evaluation / Sandra Gountas and John Y. Gountas -- Validating a Guttman-type Social Distance Scale for Explaining Residents' Attitudes towards Tourism / Maree Thyne and Andreas H. Zins -- Motivation for Domestic Tourism : a Case Study of the Kingdom of Saudi Arabia / Naima B. Bogari, Geoff Crowther and Norman Marr -- Ecotourists' Environmental Learning Opportunity as a Source of Competitive Advantage : Are Ecotourism Operators Missing the Boat with their Advertising? / Garry G. Price -- Domestic Leisure Traveller Consumption Systems / Elizabeth Cowley, Ray Spurr, Peter Robins and Arch G. Woodside -- Tourist Activity Planning in Congested Urban Tourism Environments : Towards a Game-theoretic Model and Decision Support System / Qi Han, Benedict G.C. Dellaert, W. Fred van Raaij and Harry J.P. Timmermans -- Comparing First-time and Repeat Visitors' Activity Patterns in a Tourism Environment / Astrid D.A.M. Kemperman, Chang-Hyeon Joh and Harry J.P. Timmermans -- A Study of Tourist Decision Processes: Algarve, Portugal / Ant?nia Correia and Geoffrey I. Crouch -- The Consumption of Association Convention Sites : Preliminary Results from a Study of Site Choice / Geoffrey I. Crouch and Jordan J. Louviere -- Context and Dynamics of Social Interaction and Information Search in Decision Making for Discretionary Travel / Tzung-Cheng Huan and Jay Beaman -- A Duality in Vacation Decision Making / Kenneth F. Hyde -- A Model of Vacation Choice : an Integration of Personality and Vacation Choice with Leisure Constraints Theory / Robyn L. McGuiggan -- Effects of Holiday Packaging on Tourist Decision Making : Some Preliminary Results / Walaiporn Rewtrakunphaiboon and Harmen Oppewal -- An Examination of the Antecedents and Consequences of Customer Satisfaction / Yuksel Ekinci and Ercan Sirakaya -- First-time and Repeat Visitors to Orlando, Florida : a Comparative Analysis of Destination Satisfaction / Paul Fallon and Peter Schofield -- Aristotelian Ethical Values Within a Tourism/Hospitality Industry Context / Glenn F. Ross -- The Role of Expressive and Instrumental Factors in Measuring Visitor Satisfaction / Muzaffer Uysal and John Williams -- Profiling Airline Web Users : a Segmentation Approach / Joseph S. Chen and Seyou Jang -- Towards More Thorough Data-driven Segmentation in Tourism : a Tracking Framework for Exploring Segment Development / Sara Dolni?ar -- Sustainable Tourism and Stakeholder Groups : a Case Study of Colorado Ski Resort Communities / Richard R. Perdue -- Cultural Determinants of Tourist Intention to Return / Jeffery M. Caneen -- Towards the Conceptualization of Tourism Destination Loyalty / Outi Niininen and Michael Riley -- Measuring Comparative Performance of Vacation Destinations : Using Tourists' Self-reported Judgements as an Alternative Approach / Metin Kozak -- Cross-cultural Behaviour Research in Tourism : a Case Study on Destination Image / Metin Kozak, Enrique Bign?, Ana Gonz?lez and Luisa Andreu -- Journeys of the Imagination? The Cultural Tour Route Revealed / Tove Oliver.