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1.Aplikace metody SERVQUAL pro hodnocení kvality služeb ve sportu

Aplikace metody SERVQUAL pro hodnocení kvality služeb ve sportu / Tomáš Ruda, Michaela Augustová, Jan Šíma. Česká kinantropologie.Roč. 16, č. 4 (2012), s. 47-54.
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