Electronic Word of Mouth (eWOM) in the Marketing Context [electronic resource] : A State of the Art Analysis and Future Directions / by Elvira Ismagilova, Yogesh K. Dwivedi, Emma Slade, Michael D. Williams..    Springer eBooks.  Cham : Springer International Publishing : Imprint: Springer, 2017. . XVI, 138 p. 8 illus., 3 illus. in color.
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