Advances in The Human Side of Service Engineering [electronic resource] : Proceedings of the AHFE 2016 International Conference on The Human Side of Service Engineering, July 27-31, 2016, Walt Disney World®, Florida, USA / edited by Tareq Z. Ahram, Waldemar Karwowski..    Springer eBooks.  Cham : Springer International Publishing : Imprint: Springer, 2017. . XII, 364 p. 114 illus., 76 illus. in color.
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